Terms of Service

1. Who we are and what these Terms cover

These Terms of Service (the "Terms") are a legally binding agreement between you and Stailan AS, a Norwegian limited company (organisation number 937 624 743, registered address Henrik Wergelands gate 33, 5031 Bergen, Norway) ("Stailan", "we", "us", or "our").

These Terms govern your access to and use of the Stailan training platform, including the web application, the installable progressive web app, the iOS and Android apps, and any other services we provide that link to these Terms (together, the "Service").

By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy at stailan.com/privacy. If you do not agree, you must not use the Service.

2. The Service

Stailan is a connected training platform for cyclists. The Service includes, depending on your subscription tier and the features you choose to use:

• AI-generated multi-week training plans tailored to your fitness data and goals;
• structured workout execution with real-time data from smart trainers and heart rate monitors;
• AI-powered analysis chat for your own training data;
• activity import from Strava and other connected services;
• route planning and segment leaderboards;
• live group rides with video and audio;
• a social activity feed, comments, messaging, and coach/athlete relationships;
• challenges and badges.

We may add, change, or remove features at any time. Where we discontinue a feature that you actively use, we will give you reasonable advance notice through the Service or by email.

3. Eligibility and your account

3.1 Age

You must be at least 16 years old to use the Service. By creating an account, you confirm that you are at least 16 years of age. If you are using the Service on behalf of an organisation, you confirm that you are authorised to bind that organisation to these Terms.

3.2 Account information

You agree to provide accurate, current, and complete information when you create an account, and to keep that information up to date. You are responsible for safeguarding your password and for any activity that takes place under your account. You must notify us promptly at support@stailan.com if you suspect unauthorised use of your account.

3.3 One account per person

You may not create more than one personal account, share your account with anyone else, or transfer your account to someone else without our written consent.

4. Subscriptions, free trial, and free features

4.1 Subscription tiers

The Service is offered in different tiers, including a limited free tier and one or more paid subscription tiers. The features available in each tier, and the price of each paid tier, are described in the Service and on our website at the time you subscribe. We may change the features, prices, and tiers from time to time. Changes that affect an existing paid subscription will not take effect for that subscription until your next renewal, and we will give you reasonable advance notice.

4.2 Free trial

New users may be offered a free trial of a paid subscription, typically for 14 days. The duration and conditions of the free trial are shown in the Service before you start it.

During the free trial you can cancel at any time without being charged. If you do not cancel before the trial ends, your subscription will automatically convert into a paid subscription at the price and billing period shown when you signed up, and your chosen payment method will be charged.

4.3 Free features after the trial

If you do not subscribe at the end of the trial, your account will continue to exist with access to a limited set of free features as described in the Service at the time. We may change which features are free at our discretion, and we will give you reasonable advance notice if we materially reduce the free features available to existing users.

4.4 Billing periods and automatic renewal

Paid subscriptions are offered on a monthly or yearly billing cycle. Subscriptions renew automatically at the end of each billing cycle for another period of the same length, at the then-current price for that subscription, unless you cancel before the end of the current billing cycle.

4.5 Payment

Subscriptions purchased through our website are processed by Stripe Payments Europe, Limited ("Stripe"). Subscriptions purchased through Apple's App Store or Google Play are processed by Apple or Google in accordance with their own terms; their refund and cancellation rules apply to those subscriptions.

Prices are shown including value added tax (VAT) where applicable. We may change subscription prices from time to time. Any price change for an existing subscription will be communicated to you at least 30 days in advance, and the new price will take effect at the next renewal. If you do not agree to the new price, you can cancel before the renewal.

4.6 Cancellation

You can cancel a subscription at any time from within the Service or, for App Store / Google Play subscriptions, in your Apple ID or Google account settings. Cancellation will take effect at the end of the current billing period. You will retain access to paid features until the end of that period, after which your account will revert to the free tier.

4.7 Refunds

Outside of mandatory consumer rights described in section 5, paid subscription fees are non-refundable for partial periods. Refunds for App Store and Google Play purchases are handled by Apple and Google in accordance with their own refund policies.

5. Consumer rights and right of withdrawal

If you are a consumer resident in the European Economic Area, the United Kingdom, or another jurisdiction with mandatory consumer protection rules, you have rights that cannot be limited by these Terms. The provisions in this section apply in addition to those rights and prevail in case of any conflict.

5.1 Right of withdrawal (EU/EEA consumers)

Under the Norwegian Right of Withdrawal Act (Angrerettloven) and Directive 2011/83/EU, you generally have the right to withdraw from a contract for digital services within 14 days from the day the contract is concluded, without giving any reason.

By starting to use the Service immediately after subscribing, you expressly request that we begin performance of the Service before the end of the 14-day withdrawal period and you acknowledge that you will lose the right of withdrawal once the Service has been fully performed. The 14-day free trial is provided in addition to your statutory rights, and during the trial you can cancel without being charged.

If you wish to exercise the right of withdrawal in respect of any paid subscription, you can notify us at support@stailan.com. The standard withdrawal form set out in the Annex to the Norwegian Right of Withdrawal Act is available on request.

5.2 Statutory warranty

Where consumer protection legislation requires us to provide a statutory guarantee, conformity warranty, or similar protection in respect of the Service, those rights apply in addition to any rights set out in these Terms.

6. Acceptable use

You agree to use the Service only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Service. In particular, you agree not to:

• violate any applicable law, regulation, or contractual or other rights of third parties;
• post or transmit content that is unlawful, threatening, abusive, harassing, defamatory, hateful, obscene, or otherwise objectionable;
• impersonate any person or entity or misrepresent your affiliation with any person or entity;
• upload data that you have not generated yourself or are not authorised to upload, including data from devices used by another person without that person's consent;
• upload viruses, malware, or any other malicious code, or attempt to circumvent or breach our security measures;
• attempt to access another user's account, modify the Service, or interfere with the operation of the Service;
• reverse engineer, decompile, or disassemble any part of the Service except to the extent expressly permitted by mandatory law;
• scrape, crawl, or harvest data from the Service, or use automated tools to access the Service, beyond the limits set out in our public API documentation (if any);
• use the Service to send unsolicited communications, advertise products or services, or to charge other users in any way;
• use the Service to provide commercial coaching services for which you charge fees through Stailan – the coach/athlete relationship feature is provided as a non-commercial communication tool only;
• use the Service in any way that could disable, overburden, damage, or impair the Service.

We may investigate any suspected violation of these rules and take any action we consider appropriate, including warning you, removing content, suspending or terminating your account, and reporting suspected illegal activity to the relevant authorities.

7. Health and medical disclaimer

8. AI-generated content and recommendations

Some features of the Service – including training plan generation and the analysis chat – use large language models provided by Anthropic, PBC. AI-generated outputs are produced by statistical models that may sometimes be inaccurate, incomplete, or otherwise unsuitable for your particular situation.

You acknowledge and agree that:

• AI-generated training plans, analyses, and chat responses are recommendations only and do not constitute medical, professional, or expert advice;
• you are solely responsible for deciding whether to follow any recommendation, and for adjusting any plan to your own circumstances;
• you should review and, where appropriate, discuss AI-generated outputs with a qualified coach, trainer, or healthcare professional before relying on them;
• AI features may be temporarily unavailable, and the quality of AI outputs may change over time as we update or replace the underlying models.

AI-generated training plans do not produce legal or similarly significant effects on you. You can review, edit, ignore, or reject any AI output at any time, and you can request that we manually review a particular AI-generated decision by contacting us at support@stailan.com.

9. Your content

9.1 What we mean by "your content"

"Your content" means anything you upload, post, transmit, or otherwise make available through the Service – including workout data, routes, photos, profile information, posts, comments, messages, and any feedback or suggestions you send us.

9.2 You own your content

You retain all rights you have in your content. We do not claim ownership of your content.

9.3 Licence to operate the Service

To allow us to provide the Service, you grant Stailan a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, copy, transmit, display, modify (for technical purposes such as resizing or formatting), and create derivative works of your content, solely for the purposes of operating, providing, and improving the Service for you and the audience you have chosen to share it with. This licence ends when you delete your content or your account, except for content that other users have already received (such as messages or shared activity posts).

9.4 Your responsibility for your content

You are responsible for your content. By submitting content to the Service you confirm that:

• you have all rights necessary to submit it and to grant the licence above;
• the content does not violate these Terms or any applicable law;
• the content does not infringe the rights of any third party, including intellectual property and privacy rights.

9.5 Feedback

If you send us feedback or suggestions about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose, without obligation to you.

10. Third-party services and devices

The Service integrates with third-party services that we do not control, including Strava (for activity import and login), Daily.co (for live group rides), and connected fitness equipment such as smart trainers and heart rate monitors. Your use of those third-party services is governed by the terms and privacy policies of the relevant providers, not by these Terms.

We do not guarantee the availability, accuracy, or quality of any third-party service, and we are not responsible for any loss or damage caused by a third-party service. If a third-party service stops working with the Service or changes the way it operates, we may need to remove or change the corresponding feature in Stailan.

11. Our intellectual property

Stailan, including its software, design, branding, training methodology, and all related content (other than your content) is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the Service for your personal, non-commercial use, in accordance with these Terms. This licence does not include any right to:

• copy, modify, or create derivative works of the Service;
• sell, sublicense, lease, or otherwise transfer the Service;
• use any of our trademarks, logos, or other brand features without our prior written consent;
• remove or alter any proprietary notices in the Service.

12. Suspension and termination

12.1 By you

You can stop using the Service at any time. You can cancel a paid subscription as described in section 4.6, and you can delete your account from within the Service. When you delete your account, your personal information is handled as described in our Privacy Policy, including a 30-day grace period during which you can recover the account.

12.2 By us

We may suspend or terminate your access to all or part of the Service, with or without notice, if:

• you materially breach these Terms (including the acceptable use rules in section 6) and, where the breach is capable of being remedied, you fail to remedy it within a reasonable time after we ask you to;
• we are required to do so by law or by a competent authority;
• we reasonably believe that your continued use of the Service poses a security risk or could harm us or other users;
• you have not used your account for a long period and we have given you reasonable notice;
• we discontinue the Service in your country.

Where the breach is not material, or where the circumstances allow, we will give you reasonable advance notice and an opportunity to remedy the issue before suspending or terminating your account.

12.3 Effect of termination

On termination, your right to use the Service ends immediately. Sections that by their nature should survive termination – including those on intellectual property, your content, disclaimers, limitation of liability, indemnification, and governing law – will continue to apply.

13. Service availability and changes

We work hard to keep the Service running smoothly, but we do not guarantee that the Service will be available without interruption, secure, or error-free. We may suspend the Service temporarily for maintenance, updates, or operational reasons.

We may also change the Service from time to time, including by adding, modifying, or removing features. Where a change materially reduces the functionality you have paid for, we will give you reasonable advance notice and, where appropriate, offer you a pro-rated refund or another reasonable remedy.

14. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted operation.

We do not warrant that the Service will meet your particular requirements, that AI-generated outputs will be accurate or suitable for your situation, that data imported from third-party services will be complete, or that any defects will be corrected.

Nothing in this section limits any rights you have as a consumer that cannot be excluded under applicable law, including the rights described in section 5.

15. Limitation of liability

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our gross negligence or wilful misconduct;
• fraud or fraudulent misrepresentation;
• any liability that cannot be excluded or limited under applicable law, including mandatory consumer rights.

Subject to the foregoing, and to the maximum extent permitted by applicable law:

• we will not be liable for any indirect, incidental, consequential, special, or exemplary damages, including loss of profit, loss of data, loss of business opportunity, or loss of goodwill, arising out of or in connection with your use of the Service;
• our total aggregate liability for all claims arising out of or in connection with these Terms or your use of the Service in any twelve-month period will not exceed the greater of (a) the amount you have paid us for the Service during that twelve-month period and (b) one hundred euros (€100).

This section does not limit your statutory rights as a consumer.

16. Your indemnity to us

To the extent permitted by applicable law, you agree to indemnify and hold harmless Stailan, its officers, employees, and agents, from and against any claims, damages, losses, liabilities, and reasonable expenses (including legal fees) arising out of or related to:

• your breach of these Terms;
• your content;
• your violation of any applicable law or the rights of any third party.

This obligation does not apply if and to the extent the claim arises from our negligence, wilful misconduct, or breach of these Terms. If you are a consumer, this section applies only to the extent permitted by mandatory consumer protection law.

17. Privacy

Our processing of personal information in connection with the Service is described in our Privacy Policy at stailan.com/privacy. By using the Service you acknowledge that you have read the Privacy Policy.

Health and fitness data is special category personal data under the GDPR. We process it only with your explicit consent, given separately at the time you enable the relevant features. Your consent and how to withdraw it are described in the Privacy Policy.

18. Changes to these Terms

We may change these Terms from time to time, for example to reflect changes in the Service, in applicable law, or in our business practices. The date at the top of these Terms shows when they were last updated.

If we make material changes, we will notify you in advance, for example by email or through a notice in the Service, before the changes take effect. Where applicable law requires it, we will also ask for your acceptance of the new Terms. If you do not agree with the changes, you can cancel your subscription and stop using the Service before the changes take effect; continued use of the Service after the effective date of the changes constitutes acceptance of the new Terms.

19. Governing law and disputes

These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by Norwegian law.

Any dispute arising out of or in connection with these Terms or the Service will be subject to the exclusive jurisdiction of the Norwegian courts, with Bergen District Court (Bergen tingrett) as the agreed legal venue.

If you are a consumer resident in the European Economic Area or the United Kingdom, this clause does not deprive you of the protection of mandatory provisions of the law of the country in which you are resident, and you may also bring proceedings in the courts of that country to the extent permitted by applicable law.

19.1 Online dispute resolution (EU consumers)

If you are a consumer resident in the European Union, you have the right to use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr to resolve any dispute. We are not currently obliged to participate in alternative dispute resolution, but you can contact us first at support@stailan.com and we will try to resolve the dispute amicably.

20. Apple App Store and Google Play

The following terms apply if you obtain the Stailan iOS app from the Apple App Store. You acknowledge that these Terms are between you and Stailan, and not with Apple Inc. ("Apple"). Apple is not responsible for the Service or its content.

• The licence granted to you for the iOS app is limited to a non-transferable licence to use the app on any Apple-branded products that you own or control, in accordance with Apple's App Store Terms of Service.
• Apple has no obligation to provide any maintenance or support services for the iOS app.
• In the event of any failure of the iOS app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the iOS app to you (if any). To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the iOS app.
• Apple is not responsible for any claim by you or any third party relating to the iOS app or your possession or use of it.
• Apple is not responsible for the investigation, defense, settlement, or discharge of any third-party intellectual property infringement claim relating to the iOS app.
• You represent and warrant that (a) you are not located in a country subject to a US Government embargo or designated by the US Government as a "terrorist supporting" country, and (b) you are not listed on any US Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the iOS app, and may enforce them against you.

If you obtain the Stailan Android app from Google Play, your use of the app is also governed by Google Play's terms of service, and you agree to comply with those terms.

21. General

21.1 Entire agreement

These Terms, together with the Privacy Policy and any additional terms we make available to you for specific features, constitute the entire agreement between you and Stailan in respect of the Service and supersede any prior agreement on the same subject matter.

21.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be deemed severed and the remaining provisions will continue in full force and effect.

21.3 No waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision.

21.4 Assignment

You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of all or substantially all of our assets, on prior notice to you.

21.5 No agency

Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between you and us.

21.6 Force majeure

Neither party will be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, civil disturbance, labour disputes, internet outages, or actions of governmental authorities.

21.7 Language versions

These Terms are made available in English and Norwegian. If you are a consumer resident in Norway, the Norwegian version is the legally authoritative version. For all other users, the English version is legally authoritative. In case of any inconsistency between the versions, the authoritative version applies, except that no consumer is deprived of any mandatory protection of the law of their country of residence.

21.8 Contact

You can contact us at support@stailan.com or by post at the address listed in section 1.

End of Terms of Service. This document is a draft prepared as a starting point for review by qualified legal counsel before publication.